Explore Interactive Privacy Policy

Last updated on July 24, 2024

Explore Interactive (referred to herein as “Company,” “We,” “Us,” or “Our”) takes the privacy of your personal information very seriously. Please read this Privacy Policy carefully before using the https://exploremindlabs.com/ website, mobile applications, and related sites and digital and online services (collectively “Online Services”), as this Privacy Policy explains how We collect, use, disclose, and otherwise process personal information about customers and users of Explore Interactive and all other persons about whom We process personal information. This Privacy Policy also explains what type of personal information We collect and how We treat that information, as well as your rights with respect to your personal information, how to exercise those rights, and who to contact for more information. If you disagree with any part of this Privacy Policy, then you do not have Our permission to access or use the Online Services.

Consent

By using the Online Services, you agree with the terms of this Privacy Policy. Any time you submit information to the Online Services, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Account Information

In order to utilize Our services, you must first register to create an account with Us. Registration will require the collection of certain information that can be used to identify or recognize customers and users. In particular, registration will include your first and last name and email address. This personal information will be shared with Us in accordance with this Privacy Policy. You will also need to create a password to create an account, which will not be shared with Us.

Children’s Online Privacy

The Online Services may be accessible to children under age 13. Our collection of personal information on the Online Services that are directed to children under 13 (“Children’s Platforms”) is governed by the principles of the Children’s Online Privacy Protection Act (“COPPA”), a U.S. law designed to protect the online privacy of children under the age of 13. We will obtain parental consent before asking for or collecting any personal information on Our Children’s Platforms, unless the request for information falls within an exception that would be permitted under COPPA.

We do not make personal information collected from children publicly available nor do We enable children to do so on Our Children’s Platforms. We will not condition a child’s participation in any activity or service on the disclosure of more personal information than is reasonably necessary to participate in an activity.

Parents may contact us (at www.exploremindlabs.com/faq) to review, update or delete any of their child’s personal information that We may have collected and to elect for Us not to collect any additional personal information from their child.

We will update this Privacy Policy from time to time by posting the updated Privacy Policy online. We will not change how We handle previously collected information without providing notice and obtaining parental consent where necessary.

What Personal Data We Collect and Why We Collect It

Information Provided by Customers or Visitors

We collect and use information to provide the Online Services and various features of the Online Services. When you obtain the services and products, or access the Online Services as a visitor, you may provide, and We may collect, personal information, such as your name, email address, IP address, device identifier, and/or internet or other electronic activity. You may provide Us with personal information in various ways, for example, when you contact Us via telephone, mail, or email; request Our Online Services or products; or submit customer service-related requests or questions.

Information Collected During Gameplay

During gameplay, We will collect certain information, such as the length of time users are using the Online Service, the length of time it takes users to complete an activity, the scores of users on an activity, and user entries. Collecting this information enables Us to readjust Our Online Services to maximize the educational benefits of the Online Services. The information collected will not allow others to identify the user unless the user chooses to use their real name or other identifying information.

Information Collected Automatically

We may automatically collect certain information including IP addresses, browser type, device type, page visit history, and duration of visit, from the visitor’s device by using various types of technology, including cookies, “clear gifs” or “web beacons” when a visitor accesses the Online Services. We may also use these technologies to collect information to determine a visitor’s interaction with email messages, for purposes of analyzing whether the visitor opens, clicks on, or forwards a message. We collect this information from all visitors.

Information from Third Parties

We may also collect information, which may include personal information, from third parties, such as Our partners, advertisers, or suppliers. If We combine information from third party sources with personal information collected through the Online Services, We will treat the combined information as personal information in accordance with this Privacy Policy.

How We Use the Information We Collect

Operations

We may use the information to operate, maintain, enhance, and provide all features of the Online Services, to provide the services and information which you request, to respond to comments and questions, and to provide support to customers and users of the Online Services.

Improvements

We may use the information to analyze the usage, trends, and preferences of visitors; to improve the Online Services; or to develop new products, services, or features of the Online Services. If We are required to process personal information for these purposes, then We will anonymize or aggregate the data prior to such use.

Communications

We may use a visitor’s or customer’s email address, or other information collected to contact that person for, (i) administrative purposes such as customer service; (ii) purposes arising from or related to services or products provided to customer; (iii) promotions and events relating to products and services offered by Us and by third parties We work with; or (iv) general marketing purposes. You may opt-out of receiving any promotional communications as described below.

Cookies and Tracking Technologies

We may use information collected on the Online Services through cookies and similar technologies if you agree. A “cookie” is a piece of information that a web site or an application transfers to a user’s device for record-keeping purposes. These cookies allow Us to distinguish you from other users of the Online Services, which helps Us to provide you with a good experience when you browse the Online Services and also allows Us to improve the Online Services. The cookies We use on the Online Services allow Us to recognize and count the number of visitors and to see how visitors move around the Online Services when they are using it. This helps Us to improve the way the Online Services work, for example by ensuring that users are finding what they are looking for easily. Standing alone, cookies do not personally identify you, they merely recognize your web browser. Unless you choose to identify yourself by opening an account, or submitting a request for the services or products, you remain anonymous to Us.

Do Not Track

Our platform does not support Do Not Track currently. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

Information for School Accounts

We collect a bare minimum of personal information from educators as necessary for students to establish an account. For school accounts and school-based services, a school administrator or educator signs up for a school account, whereupon We collect the administrator’s or educator’s name and email address. An educator sets up their students’ accounts and accessibility options in compliance with applicable policies and laws. Students are only identified by a first name and then associated with the educator for their work through the Online Services. Student data collected from Our Online Services is evaluated and used only to provide the Online Services and for use and benefit of the students, schools, and parents only. We commit to maintaining the confidentiality and security of all student data in accordance with all applicable state and U.S. federal regulations, including, without limitation, the Family Educational Rights and Privacy Act (“FERPA”). We will not sell or lease any student data for any advertising, marketing, or other purposes. We will keep student data only as long as it continues to be part of Our providing the Online Services and to maintain a record of Our means to communicate with users. Once an educator or school terminates its subscription or goes inactive, We will retain those records for not longer than 24 months from termination or inactivation. Or, if requested by the educational institution, We will delete or transfer to the educational institution, all respective student data within 90 days (or a shorter time if required by applicable law) following termination of Our agreement or subscription with the educational institution.

Who We Disclose Your Data To

Except as described in this Privacy Policy, We will not intentionally transfer, exchange, license, sell, lease, or otherwise disclose your personal information without your approval. We may disclose information in the following circumstances:

Service Providers

We may work with third party service providers who may have access to or process personal information as part of providing those services for Us. When third party service providers are used, We take reasonable measures to limit the information provided to that which is reasonably necessary for the third party service providers to perform their functions.

Law Enforcement, Legal Process, and Compliance

We may disclose personal information or other information if required to do so by applicable law or if a good-faith belief exists that such disclosure is necessary to: (i) comply with applicable laws; (ii) comply with a valid court order, subpoena, or warrant; or (iii) otherwise comply with requests from law enforcement or other governmental agencies. Prior to disclosing personal information in such circumstances, We will make reasonable attempts to inform the customer or visitor of the nature of the request or proposed disclosure.

We may also disclose personal information or other information that We believe is appropriate or necessary to: (i) prevent liability; (ii) protect Our interests; (iii) investigate and defend any third party claims, causes of action, or allegations; (iv) ensure the security or integrity of the services; or (v) protect Our property or other legal rights, enforce contracts, or protect the property, rights, or safety of others.

Change of Ownership

We may disclose to a third party visitor or customer information, including personal information, to an acquirer, successor, or assignee of Explore Interactive as part of any merger, acquisition, asset sale, debt financing, or other transactions; as well as in insolvency, bankruptcy, or receivership proceedings. In the event of such disclosure, We will undertake reasonable measures to ensure the recipient of the information is bound by an agreement or privacy policy with terms substantially similar to this Privacy Policy.

What Rights You Have Over Your Data

All visitors and users of Our Online Services have the following rights with regard to their personal information:

  • the right to access the personal information held about you;
  • the right to ask Us not to process your personal information for marketing purposes;
  • the right to withdraw at any time any consent you have given to receive marketing material from Us, or in any other case where We process your personal information on the basis of a consent that you have given (and not on some other legal basis);
  • the right to ask Us to rectify inaccurate personal information about you;
  • the right to ask for the restriction of personal information concerning yourself that is inaccurate, unlawfully processed, or no longer required;
  • the right to ask for the transfer of your personal information in a structured, commonly used and machine readable format where the processing is based on your consent;
  • the right to ask for the erasure of personal information concerning yourself where processing is no longer necessary, or the legitimate interests We have in processing your personal information are overridden by your interests, rights and freedoms as the user; and
  • the right to lodge a complaint regarding Our collection, sharing and processing of your personal information with competent authorities in the proper jurisdiction, and/or with Explore Interactive.

You may refuse to share certain personal information with Us. If you refuse to share personal information, We may not be able to provide you with some of the features and functionality of the Online Services or otherwise provide services.

Opting Out of Commercial Communications

You may occasionally receive marketing emails from Us. You may unsubscribe to Our marketing emails at any time by following the procedures contained within that email or by submitting a request to stop receiving such communications at www.exploremindlabs.com/faq.

How We Protect Your Data

We take commercially reasonable and customary measures to ensure that your information is appropriately protected. We will keep the information collected about you for only as long as necessary for the purposes described in this Privacy Policy or as required to comply with legal obligations to which We are subject. Accessing any online device or platform and engaging in online activities is not completely secure, and on occasion information can be intercepted. We will ensure there are appropriate safeguards in place to protect your information from unauthorized access and will take appropriate measures to protect your personal information; however, we cannot guarantee the security of the platform or information that you choose to send Us. Sending such information and use of Our platform is at your own risk.

How Long We Retain Your Data

Unless otherwise required by law, We will retain personal information only for as long as needed to carry out the purposes for which We have collected the personal information or to comply with Our legal obligations, resolve disputes, and enforce any agreements between Explore Interactive and you.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding Our use of their personal information. The exact scope of these rights may vary by state.

California Privacy Rights

As a California resident, you have the rights listed below. However, these rights are not absolute, and We may decline your request as permitted by the California Consumer Protection Action of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”). Review the CCPA for additional information regarding your privacy rights under the CCPA.

  • Information.  You can request the following information about how We have collected and used your personal information during the past 12 months:
    • The categories of personal information that We have collected;
    • The categories of sources from which We collected personal information;
    • The business or commercial purpose for collecting and/or selling personal information;
    • The categories of third parties with whom We share personal information;
    • Whether We have disclosed your personal information for a business purpose, and if so, the categories of personal information received by each category of recipient; and
    • Whether We have sold your personal information; and, if so, the categories of personal information received by each category of recipient.
  • Access.  You can request a copy of the personal information that We maintain about you.
  • Deletion.  You can ask Us to delete the personal information that We maintain about you.
  • Nondiscrimination.  You are entitled to exercise the rights described above free from discrimination. This means that We will not penalize you for exercising your rights by taking actions such as by denying you goods or services, increasing the price/rate of goods or services, decreasing the service quality, or suggesting that We may penalize you as described above for exercising your rights. However, the CCPA allows us to charge you a different price or provide a different service quality if that difference is reasonably related to the value of the personal information We are unable to use.

Colorado, Connecticut, and Virginia Privacy Rights

To the extent provided for by the Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”), and the Virginia Consumer Data Privacy Act (“VCDPA”), and subject to applicable exceptions and exclusions, Colorado, Connecticut, and Virginia residents have the following privacy rights in relation to the personal information We collect:

  • The right to know what personal information We have collected and how We have used and disclosed that personal information;
  • The right to request deletion of your personal information;
  • The right to request correction of inaccurate personal information;
  • The right to opt out of the sale of your personal information;
  • The right to opt out of behavioral profiling and automated decision making; and
  • The right to data portability.

Nevada Privacy Notice

Nevada residents have a limited right to opt-out of certain information sales, as provided under Nevada law. Nevada residents may exercise this right, if applicable, by writing to the office of Explore Interactive at 1281 Win Hentschel Blvd., West Lafayette, Indiana 47906 or at www.explorearplay.com/contact.

How to Exercise Your Rights

You may exercise your privacy rights as provided under the applicable state law by writing to the office of Explore Interactive at 1281 Win Hentschel Blvd., West Lafayette, Indiana 47906 or at www.explorearplay.com/contact.

Identity Verification

The CCPA requires Us to verify the identity of the individual submitting the request before providing a substantive response to the request. A request must be provided with sufficient detail to allow Us to understand, evaluate and respond. The requester must provide sufficient information to allow Us to reasonably verify that the individual is the person about whom We collected information. A request may also be made on behalf of your child under 13.

Authorized Agents

California residents can empower an “authorized agent” to submit requests on their behalf. We may require the authorized agent to have a written authorization confirming that authority.

Sale of Personal Information

We do not sell, as defined under CCPA, your personal information to third parties.

In the preceding 12 months, We have not sold any personal information.

Revisions and Updates to this Privacy Policy

We reserve the right to amend or update this Privacy Policy from time to time. Please review this Privacy Policy periodically to remain informed of any changes to this Privacy Policy. Your continued use of the Online Services or the services after an amended or updated Privacy Policy becomes available indicates that you have read and agree to the current Privacy Policy as amended or updated.

Questions

Please contact Us at www.exploremindlabs.com/faq if you have any questions about Our Privacy Policy, or if you wish to make any complaint about Our collection, use or disclosure of your (or your authorized child’s) information under this Privacy Policy. We will try and address any complaint you may have as soon as possible.